What is my initial password?
The first time you log in, your temporary password is your birth date in (YYYYMMDD) format, followed by the last three digits of your Social Insurance Number.
For example, if your birthday is March 12, 1970, and your Social Insurance Number is
The site will automatically prompt you to change your password and choose your challenge questions the first time you log in.
How do I reset my password?
If you forget your password, you can answer your challenge questions and your initial password (as described under "What is my initial password") will be restored.
If you try to log in with the wrong password 3 times in a row, your account will be locked. To unlock it, successfully answer your challenge questions or contact TELUS Health on behalf of Hydro One at pension-hydroone@telushealth.com to have it unlocked.